Last updated: 17 July 2026
At Owodoh, we want every clean to meet your expectations. If you're not satisfied, we're here to make it right. This policy outlines our approach to refunds and re-cleans.
You can cancel a booking free of charge up to 24 hours before the scheduled start time and receive a full refund. Cancellations made within 24 hours of the appointment may incur a charge of one hour's cleaning (£20) to compensate the cleaner for their reserved time.
If the cleaning service does not meet a reasonable standard, please contact us within 48 hours with details. We will investigate and, where appropriate, offer a partial refund or arrange a re-clean at no additional cost. The cleaner's 85% share reflects their work, and fair assessment of both parties is applied.
If your matched cleaner does not arrive and does not communicate, you will receive a full refund, and we will prioritise matching you with an alternative cleaner at your convenience.
Approved refunds are returned to the original payment method within 5–10 working days. The platform fee portion (15%) is refundable in full where the service was not delivered.
Refunds will not be issued where: the property access was not provided as agreed, the booking was cancelled with less than 24 hours' notice without a valid reason, or the complaint relates to pre-existing conditions not disclosed at booking.
To request a refund or raise an issue, email support@owodoh.com or call +44 1223 931193 with your booking details. Our team will respond within 48 hours.
We aim to resolve all matters amicably. If a resolution cannot be reached, you may pursue alternative dispute resolution under UK consumer law.
We use cookies to improve your experience and analyse site usage. See our Privacy Policy for details.